I have a Mastercard card from a fintech or a neobank, can it be enrolled in the Mastercard Tuesday program?
A:
Cards from fintechs or neobansk can be enrolled in the program only if they are issued in Romania. You can find the complete list of issuers here https://www.mastercard.ro/ro-ro/companii/emitenti.html , but keep in mind that meal cards, social cards, Maestro/Cirrus cards or those for legal/commercial persons are not part of this program and cannot be enrolled.
+Cards that can participate in the program
Q:
Which payment cards can participate in the Mastercard Tuesday program?
A:
All Mastercard cards (debit or credit) issued in Romania for individuals are eligible and can participate in the program. Meal cards, social cards, Maestro/Cirrus cards, those for legal/commercial persons or those that are not issued in Romania are not part of this campaign and cannot be enrolled.
+Are physical payments at POS accepted?
Q:
Are physical payments at POS part of the campaign?
A:
No. Only online payments at merchants in Romania are accepted.
+What merchant are participating in this campaing?
Q:
At what merchant do I need to pay in order to get cashback?
A:
All online merchants in Romania are included, except for the types of online merchants mentioned in the regulation.
Merchants in Romania mean any merchant for whom the accepting bank has defined the Country Code as Romania in the transactions sent to the card issuing bank.
+How to register your card in the Mastercard Tuesday program
Q:
How do I register my card in the Mastercard Tuesday program to start receiving cashback?
A:
Cardholders must go to www.priceless.com/marti and register their card by entering their email address and full 16-digit Mastercard number and pressing the "Submit" button. After this step, the cardholders will receive a message on the screen regarding the result of the registration: successful in the program or failed. Also, if the card is registered successfully, a confirmation email is sent to the email address provided in the form.
+A priceless.com account is not required to register your card
Q:
Do I need to have a priceless.com account to register my card in Mastercard Tuesday cashback program?
A:
No.
+Why is your bank card number required?
Q:
Is it safe to add my card number to the Priceless website? Why is it needed?
A:
Yes, it is safe. Here's why:
The Priceless website is the property of Mastercard (as mentioned at the bottom of the pages) and the connection is SSL secured, as you can see in the address bar of your browser: the web address starts with https:// and the browser displays the icon an uncut (intact) or green lock. So any data entered on Priceless.com only ends up in Mastercard's systems, so they are safe. It is the only method by which that card can be identified. As there is no need to pay through Priceless.com, no card expiration date or CVC code is required, only the card number (16 digits on the front of the card), which makes a transaction impossible. The general recommendation remains valid: provide the card's expiration date or CVC code only when you want to make a payment on a trusted site.
The full card number (the 16 digits on the front of the card) is required to be able to send the cashback (money back) to that card using Mastercard's automated systems and to guarantee the correct identification of the transaction and its uniqueness. Through the automatic cashback benefit on the card, we can help all Mastercard customers who want a much easier way to enjoy Mastercard benefits. Once the card is enrolled in the Mastercard Tuesday campaign, customers receive the cashback on all eligible transactions from 2024, with no further action required from cardholders.
+How do you check that you have a card registered in the Mastercard Tuesday program?
Q:
How do I know that I have successfully registered my card in the Mastercard Tuesday program?
A:
After completing and submitting the form on the priceless.com/marti page, you will receive a confirmation message with a green icon on the page. You will also receive a confirmation email to the email address provided in the form.
+How long does it take to get the money back on the card?
Q:
How long does it take to receive the cashback?
A:
The settlement of Cashback Compensations may vary depending on the internal procedures of the Issuer (the bank or the financial institution) and may take up to 30 (thirty) working days from the date of the transaction. Usually the period is much shorter, just a few days. The last day of payment of the Cashback Compensations related to the campaign carried out between October 1st - December 31st, 2024 is January 31, 2025.
+The maximum cashback you can receive in this campaign
Q:
Is there a maximum cashback limit I can receive in the current (4th) campaign?
A:
Yes, there is. For the current campaign that runs from October 1st to December 31st, 2024, you can get back a maximum of 10% of the value of each transaction, within the limit of 25 lei per transaction and 50 lei per card, at online payments at merchants in Romania of minimum 200 lei. You can receive more cashback if you make more eligible transactions online, but within the mentioned limit.
+Number of cards that can be registered in Mastercard Tuesday
Q:
How many cards can I enroll in Mastercard Tuesday?
A:
There are no limitations or restrictions regarding the number of cards that can be registered, so within this program you can register multiple cards (debit or credit) issued in Romania for individuals. Meal cards, social cards, Maestro/Cirrus cards, Corporate, Business cards or cards that are not issued in Romania are not eligible.
+You didn't receive your cashback? Check the following things:
Q:
Why didn't I get the cashback?
A:
The cashback is not offered on the spot, see details in the "How long does it take to get the money back on the card (cashback)" section above.
If you've waited 30 days and still haven't received the cashback, check if you've complied with all the conditions of the campaign:
if you registered your card in the campaign before making purchases with that card
if you used the correct card (the one registered in the campaign) or if you made the payment on a Tuesday.
if you have made the payment on the correct theme of the campaign that is in progress. For example, between October 1st – December 31st , 2024, only online payments on Tuesdays made with eligible Mastercard cards can receive cashback.
if you have exceeded the threshold of 50 lei for the ongoing campaign or the threshold of 200 lei for the entire Tuesday Mastercard program that runs in 2024.
If you made a payment of minimum 200 lei.
if you have followed the rules of the campaign
In addition, there may be situations where the merchant is not registered in the field of activity of the ongoing campaign, so cashback cannot be offered.
If you have done the checks above and know that you should receive cashback, but it did not happen, you can write to us at contact.romania@priceless.com giving as many details as possible about your case, so that we can analyze what happened.
+Campaigns (stages) of the Mastercard Tuesday program
Q:
Do I have to register my card at each stage of the program?
A:
No, you do not need to register your card in each campaign (stage) separately. Once registered, your card will participate in all stages of this program:
Between January 16th - March 26th, 2024, you get money back for tax and invoice transactions (POS payments or Online payments).
Between April 2nd and June 25th, 2024, you get money back for shopping at supermarkets and grocery stores (payments at the POS or online payments). •
Between July 2nd and September 24th, 2024, you get cash back for payments outside the country (POS payments only).
Between October 1st - December 31st, 2024, you get cash back for online payments (online payments only).
+Where to find the terms and conditions of the program (Regulations)
Q:
Where can I read the full rules of this campaign?
A:
The rules of this campaign are available free of charge and can be read here: www.priceless.com/marti, by accessing the "Terms and Conditions" link.
+You cannot use a card other than the one registered in the program to receive cashback
Q:
Do I receive cashback if I made the purchase at a merchant participating in the promotion, but I used a different card when I paid than the one registered in the campaign?
A:
No. Cashback is recorded and sent to Mastercard cards that have been successfully registered on Mastercard Tuesday. Cashback is granted for purchases made after the card has been successfully registered in the program. Previous purchases (made before successful registration) will not be taken into consideration.
+How to check if you received cashback
Q:
Where can I check if the cashback has already been sent to my card?
A:
All cashback transactions will contain the description of the transaction "Martea Mastercard ", so that cardholders can verify and identify them in the transaction history of each account related to the card, through the channels provided by their card issuers (for example, in the mobile banking application, in the online banking system, in the account statement, etc.).
+How do you check the total value of the cashback?
Q:
How do I know how much cashback I received in total?
A:
You can check the total value of the cashback on the channels provided by the card issuer (bank or financial institution): internet banking; bank application, account statements, etc. . The cashback transactions of this program are marked "Mastercard Tuesday". Their total will indicate how much cashback you received.
+Contact address for customer support
Q:
What is the customer support contact where I can ask questions about the program?
A:
Please direct questions related to registration, eligibility of purchases, availability of offers or questions related to cashback registration to contact.romania@priceless.com. Don't forget to provide the email address you used when signing up so that our customer support team can verify all the details of your inquiry. It is not necessary to provide full card numbers to solve questions. If your question is related to the provision of specific goods/services that you have purchased from certain merchants participating in the Mastercard Tuesday program, please address these questions directly to those merchants' customer support lines.
+Termination of your card’s participation in Mastercard Tuesday
Q:
How do I remove my card from the Mastercard Tuesday program so that I no longer receive cashback?
A:
At any time, cardholders may access the card enrollment page in the www.priceless.com/marti program and follow the opt-out instructions, which will appear after clicking the opt-out link. After the correct opt-out information is submitted, cardholders will see the status message of this request; if the status appears as "successful", the provided card will no longer be included in the program for any of the benefits of the offers, starting from the date of exit from the program.
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